Support

If you need specific info on Flying Blue, just select the topic below.

  • How can I change my contact details?
    You can change your contact details – such as your e-mail address, postal address and telephone number – in your profile.

    Change your contact details
  • How can I request a new pin code?
    If you’ve forgotten your PIN code, just ask for a new one. We’ll send you a new PIN code.

    Request a new PIN
  • How can I find my Flying Blue number?
    If you can’t find your Flying Blue number, just go to the log-in page and follow the instructions.

    Find your Flying Blue number via airfrance.com
    Find your Flying Blue number via klm.com
  • How can I find my Flying Blue log-in details?
    If you’ve forgotten both your PIN code and your Flying Blue number, please call us.

    Call the Flying Blue Service Centre
  • How can I edit my personal details?
    If you want to edit your personal details (title, name and/or date of birth), please e-mail us your request and attach proof of identity.

    Request to edit your personal details
  • How can I stop getting the Air France newsletter?
    If you no longer wish to receive the Air France newsletter, just click on the link at the bottom of each Air France newsletter to unsubscribe.
  • How can I stop getting the KLM newsletter?
    If you no longer wish to receive the KLM newsletter, you can unsubscribe at klm.com.

    Unsubscribe from the KLM newsletter
  • How can I stop getting offers from Flying Blue partners?
    If you no longer wish to receive offers from Flying Blue partners, please log in to your account and update your communication preferences.

    Update your communication preferences
  • How can I unsubscribe from my Miles overview and the Flying Blue newsletter?

    As a Flying Blue member, you'll always receive essential information regarding your Flying Blue membership: your Miles overview and the Flying Blue newsletter. They are part of our service to you.

    These communications keep you up to date with important developments that may affect your membership. We inform you about how many Miles you have earned. And there's the option to receive the latest offers and benefits, so you can get the most out of your Flying Blue membership.

    Because your Miles overview and the Flying Blue newsletter are essential to your Flying Blue membership, you cannot unsubscribe from them without actually unsubscribing from the Flying Blue programme.

    Read more about unsubscribing from the Flying Blue programme
  • How can I unsubscribe from the Flying Blue programme?
    We’ll be sad to see you leave. If you decide to end your membership, please contact us:

    • By e-mail: send us an e-mail with your request
    • By phone: call the Flying Blue Service Centre. Keep your Flying Blue number and PIN code at hand. You’ll receive a confirmation of your request by e-mail

    Your Flying Blue membership will end on the date of the request. From this date on, you’ll have 6 months to spend your remaining Award Miles.

    E-mail the Flying Blue Service Centre
    Call the Flying Blue Service Centre

Not what you're looking for? Contact us.

  • How can I change my contact details?
    You can change your contact details – such as your e-mail address, postal address and telephone number – in your profile.

    Change your contact details
  • How can I request a new pin code?
    If you’ve forgotten your PIN code, just ask for a new one. We’ll send you a new PIN code.

    Request a new PIN
  • How can I find my Flying Blue number?
    If you can’t find your Flying Blue number, just go to the log-in page and follow the instructions.

    Find your Flying Blue number via airfrance.com
    Find your Flying Blue number via klm.com
  • How can I find my Flying Blue log-in details?
    If you’ve forgotten both your PIN code and your Flying Blue number, please call us.

    Call the Flying Blue Service Centre
  • How can I edit my personal details?
    If you want to edit your personal details (title, name and/or date of birth), please e-mail us your request and attach proof of identity.

    Request to edit your personal details
  • How can I stop getting the Air France newsletter?
    If you no longer wish to receive the Air France newsletter, just click on the link at the bottom of each Air France newsletter to unsubscribe.
  • How can I stop getting the KLM newsletter?
    If you no longer wish to receive the KLM newsletter, you can unsubscribe at klm.com.

    Unsubscribe from the KLM newsletter
  • How can I stop getting offers from Flying Blue partners?
    If you no longer wish to receive offers from Flying Blue partners, please log in to your account and update your communication preferences.

    Update your communication preferences
  • How can I unsubscribe from my Miles overview and the Flying Blue newsletter?

    As a Flying Blue member, you'll always receive essential information regarding your Flying Blue membership: your Miles overview and the Flying Blue newsletter. They are part of our service to you.

    These communications keep you up to date with important developments that may affect your membership. We inform you about how many Miles you have earned. And there's the option to receive the latest offers and benefits, so you can get the most out of your Flying Blue membership.

    Because your Miles overview and the Flying Blue newsletter are essential to your Flying Blue membership, you cannot unsubscribe from them without actually unsubscribing from the Flying Blue programme.

    Read more about unsubscribing from the Flying Blue programme
  • How can I unsubscribe from the Flying Blue programme?
    We’ll be sad to see you leave. If you decide to end your membership, please contact us:

    • By e-mail: send us an e-mail with your request
    • By phone: call the Flying Blue Service Centre. Keep your Flying Blue number and PIN code at hand. You’ll receive a confirmation of your request by e-mail

    Your Flying Blue membership will end on the date of the request. From this date on, you’ll have 6 months to spend your remaining Award Miles.

    E-mail the Flying Blue Service Centre
    Call the Flying Blue Service Centre

Not what you're looking for? Contact us.

If you have a Flying Blue account but can’t log in, or you couldn’t find the answer you were looking for, please contact us:

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