Support

If you need specific info on Flying Blue, just select the topic below.

  • How can I request a new Flying Blue card?
    If you have lost your Flying Blue membership card and are an Elite or Elite Plus member, you can request a new card online. You’ll receive your new Flying Blue card within 5 weeks. Ivory members can’t request a new plastic membership card.

    Request a new Flying Blue card

    While you wait for your card to arrive, you can log in to your account to print a copy of your card. This print option is also available to Ivory members.

    Print your Flying Blue card

    All Flying Blue members can find their Flying Blue card number in the free AIR FRANCE and KLM apps. Both apps can be downloaded from the Apple App Store and Google Play Store.

    Download the AIR FRANCE app
    Download the KLM app
  • How can I get a virtual Flying Blue card?
    Ivory members with an iPhone can download their virtual Ivory card through Apple Wallet. This way you’ll always have your Ivory card to hand, even when there’s no Internet connection available.

    Simply log in to flyingblue.com on your iPhone and download the virtual card on your Dashboard to the Wallet app.
  • What are the benefits of my level?
    You can learn more about the benefits available for Flying Blue members on the following pages:

    Ivory benefits
    Silver benefits
    Gold benefits
    Platinum benefits

    If you want to know more about your membership level, please send us an e-mail.

    E-mail the Flying Blue Service Centre
  • What is Flying Blue Petroleum?
    Flying Blue Petroleum is a club for professionals in the oil and gas industry who fly frequently for work. Flying Blue Petroleum members get a range of extra benefits to make their travels smooth and comfortable.

    Learn more about Flying Blue Petroleum

  • When will I reach the next level in the Flying Blue programme?
    You’ll be upgraded to the next level as soon as you’ve reached the required number of Level Miles and/or qualifying flights.

    Learn more about the membership level thresholds

  • What happens if I lose my Elite status due to maternity leave?
    If you’ve lost your Elite or Elite Plus membership level due to maternity leave, Flying Blue now allows you to maintain your original level. If you want to benefit from this personal offer, please send us a medical certificate and we’ll look into it. You can submit 1 request per maternity leave and only after you’ve lost your membership level.

    Contact the Flying Blue Service Centre
  • What is Flying Blue Jeune?
    If you’re between 2 and 24 years old and live in France, one of its overseas departments or territories, Algeria, Morocco or Tunisia, you’re eligible for Flying Blue Jeune membership. You can earn Award Miles and spend them on flights and in the Flying Blue Store. And you can also enjoy exclusive discounts and offers for younger travellers.

    Learn more about Flying Blue Jeune
  • What are the benefits for Ivory members regarding baggage?
    Ivory members receive up to €10 discount on the first piece of paid check-in baggage when travelling on flights operated and marketed by AIR FRANCE, KLM and HOP! worldwide. You will receive €5 discount for one-way flights within France and for one-way flights in Europe when the baggage fee is ≤ €20. In all other cases the €10 discount applies. The discount does not apply to flights between Europe and USA/Canada/Mexico. Use your booking details to benefit from the discount by arranging your additional baggage in advance on airfrance.com, klm.com and hop.com.

    Read more about KLM’s baggage policy

    Read more about AIR FRANCE’s baggage policy

    Read more about HOP!’s baggage policy

Not what you're looking for? Contact us.

  • How can I request a new Flying Blue card?
    If you have lost your Flying Blue membership card and are an Elite or Elite Plus member, you can request a new card online. You’ll receive your new Flying Blue card within 5 weeks. Ivory members can’t request a new plastic membership card.

    Request a new Flying Blue card

    While you wait for your card to arrive, you can log in to your account to print a copy of your card. This print option is also available to Ivory members.

    Print your Flying Blue card

    All Flying Blue members can find their Flying Blue card number in the free AIR FRANCE and KLM apps. Both apps can be downloaded from the Apple App Store and Google Play Store.

    Download the AIR FRANCE app
    Download the KLM app
  • How can I get a virtual Flying Blue card?
    Ivory members with an iPhone can download their virtual Ivory card through Apple Wallet. This way you’ll always have your Ivory card to hand, even when there’s no Internet connection available.

    Simply log in to flyingblue.com on your iPhone and download the virtual card on your Dashboard to the Wallet app.
  • What are the benefits of my level?
    You can learn more about the benefits available for Flying Blue members on the following pages:

    Ivory benefits
    Silver benefits
    Gold benefits
    Platinum benefits

    If you want to know more about your membership level, please send us an e-mail.

    E-mail the Flying Blue Service Centre
  • What is Flying Blue Petroleum?
    Flying Blue Petroleum is a club for professionals in the oil and gas industry who fly frequently for work. Flying Blue Petroleum members get a range of extra benefits to make their travels smooth and comfortable.

    Learn more about Flying Blue Petroleum

  • When will I reach the next level in the Flying Blue programme?
    You’ll be upgraded to the next level as soon as you’ve reached the required number of Level Miles and/or qualifying flights.

    Learn more about the membership level thresholds

  • What happens if I lose my Elite status due to maternity leave?
    If you’ve lost your Elite or Elite Plus membership level due to maternity leave, Flying Blue now allows you to maintain your original level. If you want to benefit from this personal offer, please send us a medical certificate and we’ll look into it. You can submit 1 request per maternity leave and only after you’ve lost your membership level.

    Contact the Flying Blue Service Centre
  • What is Flying Blue Jeune?
    If you’re between 2 and 24 years old and live in France, one of its overseas departments or territories, Algeria, Morocco or Tunisia, you’re eligible for Flying Blue Jeune membership. You can earn Award Miles and spend them on flights and in the Flying Blue Store. And you can also enjoy exclusive discounts and offers for younger travellers.

    Learn more about Flying Blue Jeune
  • What are the benefits for Ivory members regarding baggage?
    Ivory members receive up to €10 discount on the first piece of paid check-in baggage when travelling on flights operated and marketed by AIR FRANCE, KLM and HOP! worldwide. You will receive €5 discount for one-way flights within France and for one-way flights in Europe when the baggage fee is ≤ €20. In all other cases the €10 discount applies. The discount does not apply to flights between Europe and USA/Canada/Mexico. Use your booking details to benefit from the discount by arranging your additional baggage in advance on airfrance.com, klm.com and hop.com.

    Read more about KLM’s baggage policy

    Read more about AIR FRANCE’s baggage policy

    Read more about HOP!’s baggage policy

Not what you're looking for? Contact us.

If you have a Flying Blue account but can’t log in, or you couldn’t find the answer you were looking for, please contact us:

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