Support and contact

If you need specific info on Flying Blue, just select the topic below.

  • What is an award?
    An award is a flight ticket, product or service that you can purchase for yourself or someone else with your Award Miles.

    Learn more about awards
  • How can I spend Award Miles?
    Flying Blue offers you an impressive range of options for spending your Award Miles on flights, hotels, car hire and much more.

    Check out all options for spending Award Miles
  • How can I see how many Award Miles I need to book a flight?
    The Miles Calculator is a handy tool that gives you an overview of the award ticket options and an estimate of the number of Award Miles you’ll need to get to the destination of your choice. Just enter your departure and arrival airports.

    Go to the Miles Calculator
  • How can I book an award ticket?
    You can book your award ticket online or via your Flying Blue Service Centre.

    SkyTeam: you can book award tickets on SkyTeam flights online using the award booking tool.

    Book your award ticket with a SkyTeam partner

    Non-SkyTeam: to book award tickets with our non-SkyTeam partner airlines, please call us.

    Call the Flying Blue Service Centre

    Transavia: with Transavia you can use your Award Miles to purchase a flight simply by ticking the ‘Show prices in Flying Blue Miles’ box on transavia.com.

    Book your award ticket with Transavia

    Promo Awards: our Promo Awards can only be booked online using the award booking tool and not by phone.

    View our latest Promo Awards

    Round-the-World Award: request your ticket at least 14 days before departure.

    Request your Round-the-World Award

  • Can I book an award ticket for someone else?
    You can use your Award Miles to book a flight for anyone you like – whether or not they are a Flying Blue member – even if you’re not flying with them. Just make sure you enter all their details according to the information in their passport.

    Book an award ticket
  • How can I change or cancel an award ticket?
    If you’ve booked a Classic Award, Flex Award or Round-the-World Award, you can change or cancel your award ticket.

    You can change or cancel award tickets booked with our SkyTeam members online using your booking details.

    Change or cancel your ticket online

    If you want to change or cancel an award ticket with our non-SkyTeam partner airlines, or a Round-the-World Award, please call us.

    Call the Flying Blue Service Centre

    You can request a change or cancellation up to the latest check-in time limit. Depending on the conditions of your ticket, a change or cancellation fee may apply. It’s not possible to change or cancel a flight after the flight departs.

    Promo Awards cannot be changed or cancelled.
  • What are the different award tickets?
    Flying Blue offers 4 different types of award tickets.

    Promo Awards: tickets on specially selected destinations for a reduced number of Miles during a limited sales period (1 month), saving you between 20 and 50%.

    Classic Awards: tickets on flights with AIR FRANCE, KLM and our airline partners to all destinations, modifiable at a fee.

    Flex Awards: tickets on flights with AIR FRANCE, KLM and selected airline partners to all destinations, modifiable without a fee.

    Round-the-World Awards: plan your own round-the-world route through destinations offered by AIR FRANCE, KLM and other SkyTeam airlines.
  • How can I book an award through the Flying Blue Store?
    In our Flying Blue Store, you’ll find numerous options for spending your Miles on hotel stays, car rental, gift boxes and much more!

    Visit the Flying Blue Store

    You can find more information about booking in the FAQs.

    Read the Flying Blue Store FAQs
  • How can I cancel an award that was booked through the Flying Blue Store?
    You can cancel, exchange or return an award booked through the Flying Blue Store within 14 days by contacting the partner directly. You can find detailed instructions on how to do this in the Flying Blue Store FAQs.

    Important: once you have redeemed your voucher with one of our partners, the partner’s terms and conditions apply. It is then no longer possible to request a Miles refund from Flying Blue.

    Read the Flying Blue Store FAQs
  • How can I spend Miles to upgrade my travel class?
    You can easily use your Award Miles to upgrade to the next travel class and enjoy an even higher level of service and comfort.

    Learn more about upgrade awards
  • How can I change or cancel an upgrade award?
    If you want to change or cancel your upgrade award, please call us at least 72 hours before the departure of the upgraded flight.

    Call the Flying Blue Service Centre
  • How can I spend Miles on flight-related services?
    There are many ways of spending your Award Miles on flight-related services such as lounge access, à la carte meals, seats with extra comfort, extra baggage allowance and more.

    Learn more about flight-related services

Not what you're looking for? Contact us.

  • What is an award?
    An award is a flight ticket, product or service that you can purchase for yourself or someone else with your Award Miles.

    Learn more about awards
  • How can I spend Award Miles?
    Flying Blue offers you an impressive range of options for spending your Award Miles on flights, hotels, car hire and much more.

    Check out all options for spending Award Miles
  • How can I see how many Award Miles I need to book a flight?
    The Miles Calculator is a handy tool that gives you an overview of the award ticket options and an estimate of the number of Award Miles you’ll need to get to the destination of your choice. Just enter your departure and arrival airports.

    Go to the Miles Calculator
  • How can I book an award ticket?
    You can book your award ticket online or via your Flying Blue Service Centre.

    SkyTeam: you can book award tickets on SkyTeam flights online using the award booking tool.

    Book your award ticket with a SkyTeam partner

    Non-SkyTeam: to book award tickets with our non-SkyTeam partner airlines, please call us.

    Call the Flying Blue Service Centre

    Transavia: with Transavia you can use your Award Miles to purchase a flight simply by ticking the ‘Show prices in Flying Blue Miles’ box on transavia.com.

    Book your award ticket with Transavia

    Promo Awards: our Promo Awards can only be booked online using the award booking tool and not by phone.

    View our latest Promo Awards

    Round-the-World Award: request your ticket at least 14 days before departure.

    Request your Round-the-World Award

  • Can I book an award ticket for someone else?
    You can use your Award Miles to book a flight for anyone you like – whether or not they are a Flying Blue member – even if you’re not flying with them. Just make sure you enter all their details according to the information in their passport.

    Book an award ticket
  • How can I change or cancel an award ticket?
    If you’ve booked a Classic Award, Flex Award or Round-the-World Award, you can change or cancel your award ticket.

    You can change or cancel award tickets booked with our SkyTeam members online using your booking details.

    Change or cancel your ticket online

    If you want to change or cancel an award ticket with our non-SkyTeam partner airlines, or a Round-the-World Award, please call us.

    Call the Flying Blue Service Centre

    You can request a change or cancellation up to the latest check-in time limit. Depending on the conditions of your ticket, a change or cancellation fee may apply. It’s not possible to change or cancel a flight after the flight departs.

    Promo Awards cannot be changed or cancelled.
  • What are the different award tickets?
    Flying Blue offers 4 different types of award tickets.

    Promo Awards: tickets on specially selected destinations for a reduced number of Miles during a limited sales period (1 month), saving you between 20 and 50%.

    Classic Awards: tickets on flights with AIR FRANCE, KLM and our airline partners to all destinations, modifiable at a fee.

    Flex Awards: tickets on flights with AIR FRANCE, KLM and selected airline partners to all destinations, modifiable without a fee.

    Round-the-World Awards: plan your own round-the-world route through destinations offered by AIR FRANCE, KLM and other SkyTeam airlines.
  • How can I book an award through the Flying Blue Store?
    In our Flying Blue Store, you’ll find numerous options for spending your Miles on hotel stays, car rental, gift boxes and much more!

    Visit the Flying Blue Store

    You can find more information about booking in the FAQs.

    Read the Flying Blue Store FAQs
  • How can I cancel an award that was booked through the Flying Blue Store?
    You can cancel, exchange or return an award booked through the Flying Blue Store within 14 days by contacting the partner directly. You can find detailed instructions on how to do this in the Flying Blue Store FAQs.

    Important: once you have redeemed your voucher with one of our partners, the partner’s terms and conditions apply. It is then no longer possible to request a Miles refund from Flying Blue.

    Read the Flying Blue Store FAQs
  • How can I spend Miles to upgrade my travel class?
    You can easily use your Award Miles to upgrade to the next travel class and enjoy an even higher level of service and comfort.

    Learn more about upgrade awards
  • How can I change or cancel an upgrade award?
    If you want to change or cancel your upgrade award, please call us at least 72 hours before the departure of the upgraded flight.

    Call the Flying Blue Service Centre
  • How can I spend Miles on flight-related services?
    There are many ways of spending your Award Miles on flight-related services such as lounge access, à la carte meals, seats with extra comfort, extra baggage allowance and more.

    Learn more about flight-related services

Not what you're looking for? Contact us.

If you have a Flying Blue account but can’t log in, or you couldn’t find the answer you were looking for, please contact us:

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