As a Flying Blue member, you can earn Miles on flights, hotel stays, car rentals, webshop articles, and other products and services. But sometimes, for one reason or another, the Miles do not show up in your account. In this short video we show you how you can claim your missing Miles.
When Miles are missing in your account, you can easily claim them by completing a form and sending it, together with the proof of your transaction, to the relevant partner. The links below will guide you through the process.
Check the table below to see when your Miles balance should be updated and what you should do if Miles are still missing.
|Miles transaction with||Your Miles should be credited on your account||Missing Miles can be claimed|
|AIR FRANCE, KLM and HOP!||Within 72 hours||Online within 6 months of the flight using the link below and your ticket number. Your Miles will be credited immediately.|
|Airline partners||Within 5 days to 2 weeks||Between 2 weeks and 6 months after the flight date using the link below. Don’t forget to attach your boarding pass(es) and (electronic) ticket(s).|
|Other partners||Within 6 to 8 weeks||Within 6 months of the transaction date by completing an online form and sending it to the partner together with all required documents.|
As it sometimes takes a while before a Miles transaction is processed on your account, it is wise to keep a proof of your activities until your Miles balance is up to date.