Claim missing Miles

As a Flying Blue member, you can earn Miles on flights, hotel stays, car rentals, web shop articles, and other products and services. But sometimes, for one reason or another, the Miles do not show up in your account.

When and how can you claim Miles?

You can claim your missing Miles by following a few easy steps. Start the process by clicking on one of the icons at the top of the page. But be sure to check the table below first to see if you can already claim them!

Miles transaction with Your Miles should be credited on your account Missing Miles can be claimed
Flights Within 2 weeks Between 2 weeks and 6 months after the flight date using the link below.
Other partners Within 6 to 8 weeks Within 6 months of the transaction date by completing an online form and sending it to the partner together with all required documents.
Miles transaction with
Flights
  • Your Miles should be credited on your account

    Within 2 weeks

  • Missing Miles can be claimed

    Between 2 weeks and 6 months after the flight date using the link below.

Miles transaction with
Other partners
  • Missing Miles can be claimed

    Within 6 to 8 weeks

  • Missing Miles can be claimed

    Within 6 months of the transaction date by completing an online form and sending it to the partner together with all required documents.

As it sometimes takes a while before a Miles transaction is processed on your account, it is wise to keep a proof of your activities until your Miles balance is up to date.

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